
Customer Returns Checking and Re-shipping Service
Every customer return that arrives at our Stoke-on-Trent warehouse is photographed, weighed and measured on the same day it arrives. You can get a full condition report and images in your account dashboard immediately — so you can decide what happens next before we take any further action.
What We Do When Your Return Arrives
Our automated system handles every incoming return without manual data entry or delays. Every item is:
Photographed on arrival — photo of the outer packaging, visible in your dashboard straight away.
Weighed and measured — actual weight and dimensions recorded automatically, giving you accurate re-shipping cost estimates before you commit.
Inspected for condition — we check for visible damage, missing components or incorrect items and flag anything that needs your attention.
Re-shipping Options After Inspection
Once you have reviewed the condition report in your dashboard, you choose what happens next:
Re-ship internationally — forward returns to your warehouse or address anywhere in the world via Royal Mail, Parcelforce, UPS, DHL, FedEx or DPD. Available to all customers.
Consolidate before shipping — hold multiple returns in free temporary storage and combine into a single outbound shipment to save on international shipping costs. Learn more on our parcel consolidation page.
Re-ship to UK address — domestic UK re-shipping is available exclusively to verified UK-registered businesses. See our UK fulfilment service for eligibility details.
Dispose or recycle — unsaleable returns can be disposed of, recycled or donated on your instruction. Contact our team to discuss options.
Frequently Asked Questions
Who sends returns to your warehouse?
Your UK customers send returns directly to your Send2Hub UK address using any standard UK carrier. Your Send2Hub address acts as your UK returns address — your customers see it as yours, not ours.
How quickly are returns processed?
Every return is photographed, weighed and registered to your account within 24 business hours of arrival. You receive an automatic notification as soon as it is ready to review.
Can I consolidate returns before re-shipping internationally?
Yes. Hold multiple returns in free temporary storage and combine them into a single outbound shipment — typically saving 40-60% on international shipping costs compared to shipping each return separately.
Is this service available to businesses based outside the UK?
Yes. International businesses can use our returns checking and international re-shipping service. Domestic UK re-shipping to UK end-customers is available to verified UK-registered businesses only. Visit our e-commerce returns management page for full details.
Ready to get started? Register free and get your UK returns address today. Questions? Get in touch with our team.