How to Fill In Your Send2Hub UK Delivery Address

Q: What happens if I forget my Customer ID?

If a parcel arrives without a Customer ID it is placed in the Unidentified Parcels Unit. A £2.00 incomplete address fee may apply. Always include your Customer ID with every order.

Q: What if the retailer's checkout only has one address line?

Combine both lines: Unit 4 Tunstall Trade Park, Brownhills Road. Enter your Customer ID in the Name field. Postcode ST6 4SE and city Stoke-on-Trent go in their respective fields.

Q: Can I use my Send2Hub address for multiple retailers at the same time?

Yes. You can place orders with as many UK retailers as you like simultaneously. All parcels arrive at the warehouse and are registered to your account. You can forward them individually or consolidate into a single shipment.

Q: Does my Send2Hub address accept parcels requiring a signature?

Yes. The warehouse team signs for any parcel requiring a delivery signature on your behalf. You do not need to be present.

Your Send2Hub UK delivery address is a real street address at our warehouse in Stoke-on-Trent. To make sure every parcel is matched to your account correctly and processed without delay, it is essential to enter your address exactly as shown in this guide — including your unique Customer ID. This page shows you exactly what to enter in each field at any UK retailer's checkout.

Step 1 — Find Your Customer ID

After registering with Send2Hub, you are assigned a unique Customer ID — a code that typically looks like B001234. You can find your Customer ID in your Send2Hub account dashboard at any time. This ID is what links a parcel to your specific account the moment it arrives at our warehouse. Without it, your parcel cannot be automatically identified and may be held in our Unidentified Parcels Unit — which causes delays and may incur a £2.00 incomplete address fee.

Step 2 — Your Complete UK Delivery Address

Your full Send2Hub UK delivery address is:

Name: [Your Full Name] [Your Customer ID]
Address Line 1: Send2Hub, Unit 4 Tunstall Trade Park
Address Line 2: Brownhills Road
City / Town: Stoke-on-Trent
County: Staffordshire
Postcode: ST6 4SE
Country: United Kingdom

Example:

Name: John Doe B001234
Address Line 1: Send2Hub, Unit 4 Tunstall Trade Park
Address Line 2: Brownhills Road
City / Town: Stoke-on-Trent
County: Staffordshire
Postcode: ST6 4SE
Country: United Kingdom

Your Customer ID must always appear directly after your name — in the Name field or as part of Address Line 1 if the retailer's checkout does not have a separate Name field. Never leave your Customer ID out.

Step 3 — Different Checkout Formats

UK retailer checkout forms vary in layout. Here is how to handle the most common formats:

Standard checkout — separate First Name and Last Name fields

First Name: John
Last Name: Doe B001234
Address Line 1: Send2Hub, Unit 4 Tunstall Trade Park
Address Line 2: Brownhills Road
City: Stoke-on-Trent
Postcode: ST6 4SE
Country: United Kingdom

Put your Customer ID at the end of the Last Name field — this ensures it always appears in the delivery label where our system can read it.

Checkout with only one address line

Some retailers provide only a single address line. In this case:

Name: John Doe B001234 Send2Hub
Address: Unit 4 Tunstall Trade Park, Brownhills Road
City: Stoke-on-Trent
Postcode: ST6 4SE
Country: United Kingdom

Combine both address lines separated by a comma. Your Customer ID must still be in the Name field.

Business account checkout

If you are ordering on behalf of a business, use your business name followed by your Customer ID in the Name or Company Name field:

Company / Name: My Business Ltd B001234
Address Line 1: Send2Hub, Unit 4 Tunstall Trade Park
Address Line 2: Brownhills Road
City: Stoke-on-Trent
Postcode: ST6 4SE
Country: United Kingdom

Step 4 — Common Mistakes to Avoid

Forgetting your Customer ID

This is the most common mistake. Without your Customer ID, your parcel cannot be automatically matched to your account. It may be held in our Unidentified Parcels Unit and a £2.00 incomplete address fee may apply. Always double-check before placing an order.

Using your home address instead of your Send2Hub address

Make sure you enter your Send2Hub UK address — not your home address — as the delivery destination. The retailer must ship to our warehouse in Stoke-on-Trent first. You then forward the parcel from your Send2Hub account to your actual address.

Entering the wrong postcode

The correct postcode is ST6 4SE. An incorrect postcode will cause delivery issues or parcel misrouting. Some retailer checkout systems auto-fill an address when you enter a postcode — always check that the auto-filled details match our address exactly.

Using a previous or incorrect Customer ID

Your Customer ID is unique to your account. If you have multiple Send2Hub accounts or if a friend or colleague uses the same address — always confirm you are using your own correct Customer ID. Log in to your Send2Hub dashboard to verify it at any time.

Frequently Asked Questions

Where do I find my Send2Hub Customer ID?

Your Customer ID is displayed in your Send2Hub account dashboard after you log in. It typically looks like B001234. It is also included in the welcome email you received when you registered. If you cannot find it, contact us via send2hub.com/contact-us.

What happens if I forget my Customer ID?

If a parcel arrives without a Customer ID, it is placed in our Unidentified Parcels Unit while we attempt to identify the owner. A £2.00 incomplete address fee may apply. We will do our best to match it to your account, but this causes delays. Always include your Customer ID with every order.

What if the retailer's checkout only has one address line?

If there is only one address line field, combine both lines: Send2Hub, Unit 4 Tunstall Trade Park, Brownhills Road. Your Customer ID goes in the Name field. The postcode ST6 4SE and city Stoke-on-Trent should be entered in their respective fields.

Can I use my Send2Hub address for multiple retailers at the same time?

Yes — you can place orders with as many UK retailers as you like simultaneously. All parcels will arrive at our warehouse and be registered to your account. You can then choose to forward them individually or consolidate them into a single shipment to save on international shipping costs.

Does my Send2Hub address accept parcels requiring a signature?

Yes. Our warehouse team will sign for any parcel requiring a delivery signature on your behalf. You do not need to be present.

Can I use my Send2Hub address for business deliveries?

Yes. Businesses can use their Send2Hub address to receive supplier deliveries, stock shipments and any other business parcels. Simply include your business name followed by your Customer ID in the Name or Company field. For full details on our business services, visit our free UK delivery address for businesses page.

Want to learn more about getting your free UK address? Visit our UK delivery address guide. Ready to start shopping? Visit our parcel forwarding service page.

Get Your Free UK Address — Register Now

Questions? Get in touch with our team.