E-commerce Returns Management

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E-commerce Returns Management

Unlock Your UK Sales Potential With Professional Logistics & Returns Management

The Hub for Local Fulfilment and Customer Returns Consolidation

Selling in the UK via Amazon, Shopify, or TikTok is a fantastic opportunity. However, managing stock and customer returns can be a complex logistical headache. At send2hub, we are your dedicated team on the ground, providing streamlined solutions for both UK-based businesses and international sellers.

Our Service Standards & Compliance

To ensure the highest level of regulatory compliance and efficiency, we operate under two distinct service models:

  • UK-Established Fulfilment: We provide comprehensive order fulfilment (storage, pick, and pack) exclusively for business entities physically established in the UK.

  • International Returns & Forwarding: For sellers established outside the UK, our services are strictly limited to Returns Consolidation and International Forwarding.

    • We do not offer long-term storage for UK resale to overseas entities.

    • Goods received for non-UK established users can be held in temporary transit for the sole purpose of being consolidated and returned to the country of origin or forwarded to an international destination.

Your Professional UK Returns Address

The first step to building trust with UK customers is offering a simple, local returns point. We provide a dedicated address for marketplace sellers, making the process seamless for your buyers on any platform—whether you need a solution for Shopify, eBay, or TikTok.

Expert Inspection and Consolidation

As a leading UK warehouse for reverse logistics, we provide more than just a mailbox. we provide a complete transparency and consolidation service:

  • Detailed Inspection: Our team meticulously checks every item, documenting its condition with photographs so you always know the exact status of your stock.

  • Professional Consolidation: We specialize in gathering your individual returns into bulk shipments. This allows you to ship your inventory back to your home country in a single, cost-effective international consignment rather than paying for multiple small shipments.

  • Relabelling for Transit: We ensure all consolidated shipments are correctly labelled and documented for smooth transit through UK customs during export.

Specialists in Marketplace Logistics

Navigating the different rules for each platform is crucial. We have years of hands-on experience managing logistics for all major marketplaces:

  • Amazon Reverse Logistics: We help you manage FBA removals and FBM returns, ensuring your products are processed quickly for return to your main warehouse.

  • Shopify & eBay Support: We provide your store with a reliable UK contact point, helping you maintain a professional brand image and excellent customer service.

  • International Seller Protection: We manage the "final leg" of the return, ensuring your seller metrics are protected while preparing your goods for bulk export.

Find out more on our blog: The Unseen Journey: Why Reverse Logistics is Your Ecommerce Superpower

Simple, Transparent, and Built for Your Growth

We believe in partnership, not frustrating contracts.

  • No Setup Fees, No Contracts: Get started in minutes with our easy registration. You only ever pay for the services you use.

  • Save Money on Exports: Our efficient consolidation service means you save significantly on international shipping fees.

  • Domestic Fulfilment for UK Businesses: If you are a UK-resident business, ask us about our shipping rates (starting from just £2.40 for a 1kg tracked parcel).