Parcel Forwarding from the UK to New Zealand

Q: Can I shop UK retailers that don't ship to New Zealand?

Yes. A free Send2Hub UK address gives access to any UK retailer. Use it at checkout, the parcel arrives at the Stoke-on-Trent warehouse and is forwarded to New Zealand. The Shop and Ship service can purchase items if a retailer doesn't accept NZ cards.

Q: Does the UK-New Zealand Free Trade Agreement reduce import duties?

Yes. The UK-NZ FTA entered into force in February 2024, eliminating or reducing tariffs on clothing, footwear, food and manufactured UK-origin goods. A statement of origin is required to claim preferential rates.

Q: Can I consolidate multiple orders before shipping to New Zealand?

Yes. Hold parcels in free storage and combine into one shipment — saving 40-60% on shipping. Free storage: 30 days Individual, 45 days Business, 60 days Premium. If total value stays below NZD $1,000, no duty or GST is collected at the border.

Q: Which carriers does Send2Hub use for shipping to New Zealand?

Send2Hub ships to New Zealand via DHL, FedEx, UPS and Parcelforce. Compare rates using the shipping cost calculator.

New Zealand has one of the highest concentrations of British-born residents outside the UK — and a strong, enduring appetite for UK goods, brands and culture. From M&S food and Boots cosmetics to British fashion, homeware and specialty products, UK brands are in consistent demand across Auckland, Wellington, Christchurch and beyond. A generous de minimis threshold and a landmark Free Trade Agreement make New Zealand one of the more accessible destinations for UK parcel forwarding. Send2Hub gives you a real UK delivery address at our secure warehouse in Stoke-on-Trent. Shop any UK retailer, consolidate your purchases and we forward everything to your door anywhere in New Zealand.

Shop Any UK Retailer and Ship to New Zealand

Your free Send2Hub UK address gives you access to the full range of UK online retail — including stores that do not offer direct shipping to New Zealand. Popular UK brands that Send2Hub customers in New Zealand regularly shop include Marks and Spencer, Boots, ASOS, Next, The Body Shop, Barbour, Hunter, Ted Baker, John Lewis, Fortnum and Mason, Amazon UK and many more. Use your Send2Hub address at checkout as you would any UK delivery address — your parcel arrives at our warehouse, is automatically photographed, weighed and measured on arrival, and full details appear in your real-time account dashboard immediately.

Save money with parcel consolidation. Hold multiple UK purchases in free temporary storage and combine them into a single outbound shipment before forwarding to New Zealand. Consolidation typically reduces international shipping costs by 40-60%. Keeping the total value below the NZD $1,000 de minimis threshold also means no customs duty or GST is collected at the New Zealand border. Learn more on our parcel consolidation page.

If a UK retailer does not accept your New Zealand payment card or does not offer international checkout, our Shop & Ship service can purchase items on your behalf.

For Businesses — UK Returns Address for New Zealand Sellers

If you sell on Amazon UK, eBay UK, Shopify or any other UK marketplace from New Zealand, a UK returns address is essential for maintaining competitive seller ratings and meeting marketplace requirements. Send2Hub provides a professional UK returns address at our Stoke-on-Trent warehouse. Every return is automatically received, photographed and inspected on arrival — with full condition details and images in your real-time account dashboard the same day. Returns can be held in free temporary storage for consolidation before being re-shipped back to New Zealand in a single cost-effective shipment. Learn more on our e-commerce returns management page.

New Zealand Customs and Import Information

New Zealand's customs system is managed by the New Zealand Customs Service, with biosecurity handled jointly by the Ministry for Primary Industries (MPI). New Zealand is generally one of the more straightforward destinations for personal imports from the UK — with a high de minimis threshold, a single GST rate and a new Free Trade Agreement with the UK that reduces duties on many product categories.

De Minimis Threshold — NZD $1,000

New Zealand Customs does not collect customs duty, GST or levies on shipments with a value not exceeding NZD $1,000 (FOB value — cost of goods only, excluding shipping). For most personal purchases from UK retailers forwarded via Send2Hub, this threshold is generous enough that no border charges apply. Note that New Zealand Customs treats multiple orders from the same supplier arriving on the same day as a single consignment — combined values apply for threshold purposes.

For shipments above NZD $1,000, full customs duty (0-10% on most goods), 15% GST and MPI biosecurity levies apply at the border. Note that overseas retailers registered for NZ GST may collect GST at checkout even for orders below $1,000 — check at the point of purchase.

GST and Customs Duty

New Zealand's Goods and Services Tax (GST) is charged at a flat rate of 15% on all imported goods above the NZD $1,000 threshold. GST is calculated on the total value of the goods plus the cost of international shipping, insurance and any customs duty — a CIF-inclusive basis. Customs duty rates range from 0% to 10% for most consumer goods, based on the HS tariff code of the goods. Use our worldwide customs duty estimator for an indication of charges for shipments above the threshold.

UK-New Zealand Free Trade Agreement

The UK-New Zealand Free Trade Agreement (UKNZFTA) entered into force in February 2024. Under the agreement, tariffs on a wide range of UK-origin goods exported to New Zealand are being eliminated or reduced — including clothing, footwear, cosmetics, food products and manufactured goods. This makes UK goods significantly more cost-effective to import into New Zealand compared to pre-FTA rates. To claim preferential tariff treatment, accurate documentation and a statement of origin must be included with the shipment. Goods manufactured outside the UK and forwarded via Send2Hub do not qualify for FTA preferential rates.

Biosecurity — MPI Requirements

Like Australia, New Zealand has strict biosecurity laws administered by the Ministry for Primary Industries (MPI). Fresh or dried food, plants, seeds, wooden items and certain animal products require biosecurity clearance before release, or may be prohibited altogether. Items that fail biosecurity checks can be seized and destroyed without compensation. We recommend checking MPI requirements for any food, natural or agricultural products before shipping.

Required Documentation

Standard documentation for customs clearance in New Zealand includes a commercial invoice with accurate item descriptions, HS codes and declared values, a packing list and an air waybill or bill of lading. Send2Hub prepares all standard customs export documentation for every outbound shipment from our UK warehouse.

Restricted and Prohibited Items

New Zealand prohibits or restricts the import of weapons and ammunition, controlled substances, certain food and agricultural products, counterfeit goods and items posing biosecurity risk. Alcohol and tobacco are excluded from de minimis treatment and are subject to full duty and GST regardless of value. Visit our prohibited and restricted items page for full details.

Delivery Times from UK to New Zealand

DHL Express: 3-5 business days — fastest available with full door-to-door tracking across New Zealand.

FedEx International Priority: 3-5 business days — reliable express with comprehensive tracking.

UPS Worldwide Express: 4-6 business days — strong for business shipments with detailed tracking.

Parcelforce Worldwide: 6-10 business days — cost-effective for heavier consolidated shipments.

All transit times exclude customs clearance. Biosecurity inspection can add 1-3 business days for food or agricultural items. Use our shipping cost calculator to compare live rates across all available carriers.

Frequently Asked Questions — UK to New Zealand Shipping

Can I shop UK retailers that don't ship to New Zealand?

Yes. Your free Send2Hub UK address gives you access to any UK retailer — including those that only ship domestically within the UK. Use your Send2Hub address at checkout, your parcel arrives at our Stoke-on-Trent warehouse and we forward it to New Zealand. If a UK retailer does not accept your New Zealand card, our Shop & Ship service can purchase items on your behalf.

What is the duty-free threshold for imports to New Zealand?

New Zealand Customs does not collect duty, GST or levies on shipments valued at NZD $1,000 or less (FOB value). Above NZD $1,000, full customs duty (0-10%), 15% GST and MPI levies apply. Alcohol and tobacco are excluded from this threshold regardless of value. Multiple orders from the same supplier arriving on the same day are treated as a single consignment.

Does the UK-New Zealand Free Trade Agreement reduce import duties?

Yes. The UK-NZ Free Trade Agreement entered into force in February 2024 and is eliminating or reducing tariffs on a wide range of UK-origin goods including clothing, footwear, food and manufactured products. To claim preferential rates, a statement of origin must be included with the shipment.

Can I consolidate multiple orders before shipping to New Zealand?

Yes. Hold multiple parcels in free temporary storage and combine them into a single outbound shipment — saving 40-60% on shipping costs. Free storage: 30 days Individual, 45 days Business, 60 days Premium. If the total consolidated value stays below NZD $1,000, no duty or GST is collected at the border.

Which carriers does Send2Hub use for shipping to New Zealand?

We ship to New Zealand via DHL, FedEx, UPS and Parcelforce. Compare rates and estimated transit times using our shipping cost calculator.

Ready to start shopping UK retailers and shipping to New Zealand? Register free and get your UK address in under two minutes. Questions? Get in touch with our team.