Additional Information

Additional Information

Royal Mail international export services update link

Following the recent cyber incident, we are trialing operational workarounds and have started moving limited volumes of export parcels. While we trial these operational workarounds, we continue to ask customers not to submit any new export parcels into the network. Our initial focus will be to clear mail that has already been processed and is waiting to be dispatched.

We are pleased to announce that we have resumed the export of letters which do not require a customs declaration to all international destinations. From 7pm Wednesday 18 January, customers will be able to start submitting international export letters which do not require a customs declaration into the Royal Mail network again through all channels including Royal Mail post boxes and Post Office branches.

Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.

We apologise to impacted customers for any disruption this incident may be causing. Please be assured our teams are working around the clock to fully resolve this situation.

Additional Information

Please find below our latest update regarding the impact of the Coronavirus on our global transport & delivery networks.

Our aim is to update you regularly regarding postal flows out of the UK. We are closely monitoring the situation and can reassure you that we are continuously working with partners to secure alternative routes where necessary, to limit the impact on your business during this testing time.

Whilst delays continue almost everywhere in the world due to the ongoing disruption caused by the Coronavirus, our agile routing means we can keep your goods moving to most destinations.

Please be aware all countries which have recently resumed services will experience delays.

India remains with special measures in place and you should expect severe delays throughout the country.

Untracked International mail via The Delivery Group worldwide postal partners

The following countries listed are currently on hold until further notice:

• SYRIA
• YEMEN

Untracked International mail service via Royal Mail International

The following countries listed are currently on hold for Royal Mail International routings ONLY until further notice:

The following countries have suspensions on Priority Air Mail services and as such are likely to experience severe delays.

All countries which have recently resumed services will experience delays. The Royal Mail are prioritising the processing and shipment of mail held during the recent period of suspension. Delays will still be evident as in-country restrictions remain in place to prevent the spread of Coronavirus.

Tracked Maxi & Mini
The following countries listed are currently on hold until further notice

International Courier Service

For full details of temporary service adjustments please visit the website;
www.simplydhl.com/covid-19updates

Please note that this situation changes continuously, and we are monitoring on an hourly basis to search alternatives where possible depending on our partners’ operational capacities, our focus is to ensure we keep your mail moving across the world with minimal delays wherever possible.

In the current circumstances all prices are subject to change with immediate notice should we be informed of increased costs by any of our worldwide postal partners, linehaul both road and air is now in high demand and subject to increases, we will of course keep our clients informed and we will ensure we are working with all of our partners to ensure we keep your mail moving.