Additional Information

Additional Information

EU Product Identifiers: Important Notice for EU Shipments

From 1 November 2026, the European Union requires Product Identifiers on customs declarations for every item in parcels sent to private individuals in the EU from outside the EU, including the UK. This applies to all parcels regardless of their value. A Product Identifier links each item on the declaration to a specific product, for example the seller's product code (SKU), the manufacturer's code and the barcode number (EAN, UPC or GTIN) where one exists. This is a data requirement, not a charge, and it is separate from customs duty and VAT. A declaration missing the required identifiers may be treated as incomplete, which can lead to delays or requests for further information at EU customs.

What you can do:

Please keep your order confirmations and the product page links for anything you are having forwarded to an EU address, at least until your parcel has been delivered. This makes it easier to confirm product details quickly if they are needed for your shipment. When adding item details to your shipment, please describe each item as accurately as possible.

For more details, read our guide to EU Product Identifiers.

Additional Information

EU Customs Changes: Important Notice for EU Shipments

From 1 July 2026, the European Union has introduced a new customs duty on low-value parcels entering the EU. A flat customs duty of €3 applies per item category (HS code) for parcels with a declared value of €150 or less. This is a temporary measure in place until 1 July 2028 and affects shipments from the UK and other non-EU countries to any EU member state. This change is separate from VAT, which already applied to all EU imports.

Additional notice for Germany, Denmark and Luxembourg (Royal Mail only):

When you choose Royal Mail for a shipment to Germany, Denmark or Luxembourg, import charges (VAT and any duty) must be paid upfront, before dispatch. After paying for your shipment, you will receive a separate notification with the charge for your specific shipment. Your parcel will be dispatched once this charge has been paid, and the recipient will have nothing to pay on delivery.

With all other carriers, no upfront payment is needed. Any import charges are paid by the recipient on delivery.

Further EU customs changes apply from 1 November 2026. Please see the notice dated 08.10.2026 above.

Additional Information

Important notice: US customs charges now apply to all shipments

Due to recent changes in US import regulations, all parcels shipped from the UK to the United States are now subject to customs duties and import charges, regardless of value. There is no longer a duty-free threshold for parcels entering the USA from the UK.

If you ship with Royal Mail, US customs charges are collected upfront. Here is how it works:

Step 1: You pay for your shipment as normal through your Send2Hub account.

Step 2: After payment, you will receive a separate notification with the calculated US customs charge for your specific shipment.

Step 3: Your parcel will be dispatched to the USA once the additional customs charge has been paid, and the recipient will have nothing to pay on delivery.

Estimated customs charge: approximately 15% of the declared goods value. The exact amount depends on the type of goods, declared value and applicable US tariff classification. This charge is collected upfront to ensure your parcel clears US customs without delay or being held at the border.

With all other carriers, no upfront payment is needed. Any US customs charges are paid by the recipient on delivery.

If you have any questions about the customs charge for your specific shipment, please contact us before requesting your shipment.