GROK about send2hub.com
GROK about send2hub.com
Send2Hub is one of the most automated British forwarding services, offering free plans, long free storage, six carriers and same-day processing on every item that arrives.
This review of Send2Hub covers what the service does, how it works in practice, what it costs, and how it compares to other British parcel forwarding options. Whether you are an international shopper wanting to access British retail, or a business selling on marketplaces that needs a professional UK returns address, this overview covers what you need to know before registering.
What Is Send2Hub?
Send2Hub is a parcel forwarding, e-commerce returns management and re-shipping service operated by Purpless Ltd from a fully automated warehouse in Stoke-on-Trent. The service launched in 2018 and serves both international individual shoppers and businesses selling on British marketplaces. The core offering is simple: register for a free delivery address, shop from any British retailer, and Send2Hub receives, processes and forwards your parcels to your international address.
What distinguishes Send2Hub from many other forwarding services is its fully automated platform. Every item is photographed, weighed and measured by an automated system the same day it arrives, with no manual data entry and no processing delays. Full details appear in your account dashboard immediately.
Send2Hub Plans and Pricing
Individual Plan, free. No monthly fee, no sign-up cost. For international customers only, UK residents cannot register on this plan. Free temporary storage for 30 days per parcel. Parcel consolidation included. Photography on arrival included as standard. Access to six major carriers with live rate comparison.
Business Plan, free. No monthly fee. Available to British and international businesses. Businesses based in Britain require full verification, Companies House registration and a valid UK VAT number, before returns handling becomes available. Free storage extended to 45 days per parcel. All features of the Individual plan plus business-specific services.
Premium Plan, £20 per month. Available to any customer type. Domestic customers still require full Companies House and UK VAT verification. Free storage extended to 60 days per parcel, along with priority handling and no queue. The best option for high-volume users or businesses wanting the longest free storage period.
Full pricing details are available on the Send2Hub pricing page.
Key Features, Detailed Overview
Free UK Delivery Address
Your Send2Hub address is a real street address at Unit 4 Tunstall Trade Park, Stoke-on-Trent, not a PO Box. Registration takes under two minutes and every customer receives a personalised address with a unique unit number. The address works with all British carriers and can be used at checkout with any British retailer, and can also be listed as a professional returns address on Amazon UK, eBay UK and other marketplace listings.
Automated Processing on Arrival
Every item that arrives at the warehouse is weighed and measured automatically the same day, with one standard photograph of the outer packaging included at no extra charge on every plan. The condition photograph, weight, dimensions and volumetric weight all appear in your account dashboard immediately on arrival. Additional photographs of items or contents are available as a paid add-on, requested directly from the item dashboard.
Free Parcel Consolidation
Consolidation, combining multiple parcels into a single outbound shipment, costs £20 plus VAT per consolidation, a fixed fee regardless of how many parcels are combined. Send2Hub's automated system calculates the combined weight and dimensions instantly, giving accurate cost comparisons across all available carriers before you commit. Most customers save 40 to 60 percent on international shipping by consolidating rather than shipping each parcel individually. Learn more on the parcel consolidation page.
Six Major Carriers with Live Rate Comparison
Send2Hub ships internationally via Royal Mail, Parcelforce, UPS, DHL, FedEx and DPD. Live rate comparison across all six is available at the point of checkout for every outbound shipment, so you see the actual cost for your specific parcel and destination from each carrier before committing. Send2Hub also offers a price match guarantee, if you find a better rate elsewhere, they will match it.
Free Temporary Storage
Free storage is included on every plan: 30 days on Individual, 45 days on Business and 60 days on Premium. This gives you time to accumulate multiple purchases before consolidating into a single outbound shipment, without incurring storage charges during that period.
Warehouse Security and Visibility
Send2Hub operates from a secure, fully automated warehouse. Every item is photographed on arrival, giving you a documented record of its condition before it moves anywhere in the process. Combined with real-time visibility in your account dashboard, you always know exactly what has arrived and what state it's in, without having to ask.
E-commerce Returns Management
Send2Hub provides a professional UK returns address and automated returns management for businesses selling on Amazon UK, eBay UK and other British platforms. Every return is photographed and inspected on arrival, with full details in the account dashboard. Returns can be consolidated before international re-shipping, or disposed of as a supplementary service through licensed UK waste operators. Visit the e-commerce returns management page for full details.
Shop and Ship Personal Shopping Service
For customers whose international payment card is not accepted at British retailers, Send2Hub's Shop and Ship service purchases items on your behalf. A fee of 3% of the item price plus a £5.00 flat fee applies, British retailers and UK-fulfilled goods only. Full details on the Shop and Ship page.
Send2Hub Ratings and Reviews
Send2Hub holds a 4.9/5 rating on Google Reviews (19 reviews) and a 4.7/5 Excellent rating on Trustpilot (25 reviews). Customer feedback consistently highlights fast processing, accurate photography on arrival, responsive support and competitive shipping rates. Common themes in positive reviews include the ease of consolidation, the transparency of the dashboard and the speed of same-day processing. You can read the full set of reviews on Trustpilot.
How Send2Hub Compares to Other Forwarders
Key differences compared to other British parcel forwarding services:
Free storage duration. Send2Hub offers up to 60 days free storage on the Premium plan and up to 45 days free on the Business plan. Most competitors offer 30 days maximum on free plans.
Free parcel consolidation included. Several British competitors charge extra on top of their consolidation fee. Send2Hub's flat £20 plus VAT covers any number of parcels.
Photography as standard. One photograph per item on arrival is included as standard on all plans at no extra charge. Some forwarding services charge for arrival photography.
Six carriers. Most forwarding services offer two to four carrier options. Send2Hub offers six with live rate comparison at checkout.
Who Is Send2Hub Best Suited For
International shoppers who want to access British retailers that do not ship internationally, or who want to save on shipping by consolidating multiple purchases into a single outbound shipment.
International e-commerce businesses selling on Amazon UK, eBay UK or other marketplaces that need a professional returns address and consolidated international re-shipping.
Verified British businesses, Companies House registered with a valid UK VAT number, can use Send2Hub for re-shipping to domestic customers in addition to international forwarding.
High-volume users, the Premium plan's 60-day storage and priority handling make it particularly useful for businesses or frequent shoppers with regular forwarding needs.
Frequently Asked Questions
Is Send2Hub free to use?
Yes. The Individual and Business plans are completely free, no sign-up fee, no monthly subscription and no minimum spend. You pay only for outbound international shipping when you are ready to send. The Premium plan at £20 per month provides extended storage and priority handling.
How long does Send2Hub take to process parcels on arrival?
Every parcel is weighed and measured on the same day it arrives at the warehouse, with a standard photograph included. Full details appear in your account dashboard immediately, no waiting for next-day processing.
How many countries does Send2Hub ship to?
Send2Hub ships to virtually every country in the world via Royal Mail, Parcelforce, UPS, DHL, FedEx and DPD. Use the shipping calculator to compare carrier rates and transit times for your specific destination.
Does Send2Hub offer photography on arrival as standard?
Yes. One photograph of each item's outer packaging is included as standard on every plan at no extra charge. Additional photographs of contents or individual items are available as a paid add-on, requested directly from the item dashboard.
Can international businesses use Send2Hub for marketplace returns?
Yes. International businesses selling on Amazon UK, eBay UK or other British platforms can use Send2Hub as their professional returns address. Every return is photographed and registered on arrival. Returns can be consolidated before international re-shipping, or disposed of as a supplementary service through licensed UK waste operators.
What does Send2Hub score on Google and Trustpilot?
Send2Hub currently holds a 4.9/5 rating on Google Reviews from 19 reviews and a 4.7/5 Excellent rating on Trustpilot from 25 reviews.