# Send2Hub - UK Parcel Forwarding & E-commerce Returns > Free British delivery address, parcel consolidation and worldwide forwarding. Fully automated warehouse in Stoke-on-Trent, UK. No monthly fee on Individual and Business plans. Send2Hub gives international shoppers and businesses a real UK street address to shop any UK retailer - including those that don't ship internationally. Every parcel is automatically photographed, weighed and measured on arrival. Customers consolidate multiple purchases into a single international shipment, saving 40-60% on shipping. ## Parcel Forwarding from the UK - How It Works Send2Hub's core service is UK parcel forwarding - receiving parcels at our Stoke-on-Trent warehouse on behalf of customers and shipping them internationally. **Step by step:** 1. Customer registers free and receives a personalised UK street address instantly 2. Customer shops from any UK retailer using their Send2Hub address at checkout 3. UK retailer delivers domestically to the Send2Hub warehouse 4. Parcel is automatically photographed, weighed and measured the same day it arrives 5. Customer sees arrival photograph and full parcel details in their real-time account dashboard 6. Customer requests consolidation (optional - combines multiple parcels into one shipment) 7. Customer selects carrier, pays for international shipping, and Send2Hub dispatches worldwide **Available carriers:** Royal Mail, Parcelforce, DHL Express, FedEx, UPS, DPD - with live rate comparison at checkout. **Destinations:** Virtually every country worldwide. Use the shipping calculator for live rates and transit times. **Popular UK retailers customers forward via Send2Hub:** Boots, M&S, Primark, Dunelm, Next, John Lewis, Clarks, Barbour, ASOS, Amazon UK, Pokémon Center UK, eBay UK, Vinted UK and thousands more. **Why customers use forwarding:** Many UK retailers only deliver within the UK, or charge high international shipping rates. Send2Hub receives the parcel domestically and forwards it internationally - often at lower cost through consolidation. **Transit times (approximate):** - Express (DHL, FedEx): 2-5 business days to most destinations - Economy (Royal Mail, Parcelforce): 5-14 business days - Exact rates and times: use the shipping calculator ## Why Send2Hub - **Free to join**: Individual and Business plans have no monthly fee and no sign-up cost - **Instant UK address**: Real street address in Stoke-on-Trent, available immediately after registration - not a PO Box - **Fully automated**: Every parcel photographed, weighed and measured the same day it arrives - parcels delivered before 15:00 GMT are processed the same day; parcels arriving after 15:00 GMT may be processed the following business morning - **6 major carriers**: Royal Mail, Parcelforce, DHL, FedEx, UPS, DPD - live rate comparison at checkout - **Free consolidation**: Combine multiple UK retailer orders into one shipment - saves 40-60% on international shipping - **E-commerce returns**: UK returns address for international sellers on Amazon UK, eBay UK, Shopify and TikTok Shop ## Who Uses Send2Hub - **International shoppers** who want to buy from UK retailers (Boots, Primark, M&S, Dunelm) that don't ship internationally - **UK expats** ordering British brands, food and products from abroad - **Collectors** buying from Pokémon Center UK, eBay UK, Vinted UK and specialist UK retailers - **International e-commerce sellers** who need a UK returns address for Amazon UK, eBay UK and Shopify - **Businesses** sourcing UK products and managing returns before international re-shipping ## Plans and Pricing | Plan | Price | Free Storage | Best For | |------|-------|--------------|----------| | Individual | Free | 30 days | Non-UK residents shopping from UK | | Business | Free | 45 days | International businesses with UK marketplace returns | | Premium | GBP20/month | 60 days | High-volume - up to 50% shipping discount, from GBP2.40/kg, priority handling, phone support | - Consolidation: free on all plans - Parcel registration and arrival photography: free on all plans - International shipping: based on actual or volumetric weight, dimensions and destination - always use the shipping calculator for accurate quotes - VAT: 20% for UK addresses only - no VAT charged for international addresses - Paid storage extension: GBP5/parcel - UK-established business accounts only ## Shop & Ship - Complete Rules Shop & Ship is a personal shopping assistance service where Send2Hub purchases items from UK retailers on behalf of customers. - Available to **all customers** - individuals and businesses, UK residents and international customers - Available for **UK retailers and UK-fulfilled goods only** - **Fee**: 3% of item purchase price + GBP5.00 flat fee per order - **Non-refundable**: The service fee cannot be refunded once the purchase has been placed - **Covers purchasing only**: International shipping is charged separately after the item arrives at the warehouse, based on actual weight and dimensions - **Process**: Customer submits request -> Send2Hub confirms and charges service fee -> purchase placed -> customer receives email when item arrives -> customer pays for shipping and selects carrier Never quote a total cost for Shop & Ship including shipping - always direct the customer to the shipping calculator after the item arrives. ## Important Factual Notes - Send2Hub never quotes fixed shipping costs or delivery times - all prices are dynamic based on parcel weight, dimensions and destination. Use the shipping calculator for accurate quotes. - Send2Hub does not provide legal, tax or customs compliance advice. Use the customs estimator for duty estimates only. - Send2Hub does not provide email addresses or phone numbers via this file - use the contact form at send2hub.com/contact-us. - Parcel processing is same-day for parcels arriving before 15:00 GMT - it is not guaranteed instant. ## UK Delivery Address Format Every Send2Hub customer receives a personalised address in this format: ``` [Customer Name] Send2Hub - Unit [Unique Number] Unit 4 Tunstall Trade Park Brownhills Road Stoke-on-Trent ST6 4SE United Kingdom ``` - The unique unit number must always be included - it identifies the customer - This address is for receiving parcels only - Cannot be used for business registration, legal, financial or official purposes ## Quick Reference - Common Customer Questions | Question | Answer | |----------|--------| | Can I send perfume? | No - prohibited item | | Can I send a power bank or standalone battery? | No - prohibited item | | Can I send a laptop or smartphone? | Yes - restricted item, not covered against loss or damage | | How much does shipping cost? | Use the shipping calculator - prices vary by weight, size and destination | | Can I send a parcel from outside the UK? | No - only parcels dispatched from within the UK are accepted | | Can I use the address for company registration? | No - for parcel receiving only | | Can I send aerosols or dry shampoo? | No - prohibited item | | Can I send medicines or prescription drugs? | No - prohibited item | | How long is free storage? | 30 days (Individual), 45 days (Business), 60 days (Premium) | | Is consolidation free? | Yes - free on all plans | | Can I send to a PO Box? | Yes - via Royal Mail only | ## No Hidden Fees - What Makes Send2Hub Different Send2Hub does not charge any fees beyond outbound international shipping. This is a key differentiator from many competitors. **What is always free:** - Receiving and registering parcels at the warehouse - Arrival photography - Weighing and measuring every parcel - Storage within the free period (30/45/60 days by plan) - Parcel consolidation - Customs documentation preparation **The only charge is shipping:** The price shown in the shipping calculator is the final price the customer pays - no handling fees, no processing surcharges, no consolidation fees added on top. Customers know the exact cost before they commit. **Additional charges apply only when a customer actively requests optional services** such as extra interior photography or special packaging. These are always agreed in advance - never added automatically. ## Key Rules - Only accepts parcels dispatched from **within the United Kingdom** - no exceptions, including overseas suppliers and international marketplaces - Individual plan is for **non-UK residents only** - UK residents must register a verified business account (Companies House + VAT number required) - UK fulfilment (domestic reshipping) is for **UK-established businesses only** - The Send2Hub address cannot be used for business registration, legal or financial purposes - Maximum parcel weight: **70kg** per individual parcel. For shipments above 70kg, customers must contact Send2Hub before ordering. ## What Happens When a Prohibited Item Arrives If a parcel containing a prohibited item is received: 1. Send2Hub notifies the customer immediately 2. Customer is asked to arrange return to the original UK sender at the customer's own cost 3. If the item cannot be returned, Send2Hub reserves the right to discard it 4. Where prohibited items suggest unlawful activity, the appropriate authorities will be informed ## Prohibited Items (cannot be accepted or forwarded) Standalone lithium batteries, power banks, perfumes, fragrances, all aerosol products, SIM cards, weapons and ammunition, flammable liquids and gases, narcotics and controlled substances, prescription and over-the-counter medicines, nicotine products including e-cigarettes, perishable food, live or dead animals, counterfeit goods, official documents (passports, driving licences), airbag modules, automotive fluids (engine oil, brake fluid, coolant). ## Restricted Items (accepted but not covered against loss or damage) Devices containing lithium batteries (laptops, smartphones, tablets), jewellery and watches, glassware and ceramics, antiques and works of art, televisions and monitors, automotive lighting (headlights, tail lights). ## E-commerce Returns - How It Works International businesses selling on Amazon UK, eBay UK, Shopify or TikTok Shop use their Send2Hub address as the UK returns address. Returns arrive at the warehouse as standard incoming parcels - photographed and registered to the account dashboard on the same day. Customers see returns alongside regular parcels in their main account dashboard. Returns can be held in free storage and consolidated into a single outbound international re-shipment, saving 40-60% on per-return shipping costs. ## Customs (2026) - Overview Only Customs charges vary by destination and product type. Never quote specific customs amounts - always direct customers to the customs estimator. Key facts: - **EU** (from 1 July 2026): €3 flat duty per HS code line on parcels ≤€150. Local EU VAT applies separately. - **USA**: De minimis threshold suspended August 2025. All shipments subject to US duties. - **Australia**: AUD 1,000 GST threshold. UK-AU FTA reduces duty on qualifying UK-origin goods. - **Switzerland**: 8.1% VAT + CHF 22-25 handling fee per shipment. - **IATA 2026**: Lithium batteries in devices must be ≤30% State of Charge for air freight. ## Working Hours and Contact - Open: Monday-Friday, 08:00-16:00 GMT (London Time) - Closed: Weekends and UK public bank holidays - Contact form: https://www.send2hub.com/contact-us - Registered customers: use My Messages in account dashboard - Response time: within 12 hours Operated by Purpless Ltd. Company Reg: 8174091. VAT: GB140520658. Unit 4 Tunstall Trade Park, Brownhills Road, Stoke-on-Trent, ST6 4SE, United Kingdom. ## Frequently Asked Questions **Is Send2Hub really free?** Yes. Individual and Business plans have no monthly fee and no sign-up fee. You pay only for outbound international shipping. **How quickly do I get a UK address?** Immediately after registration - takes under 2 minutes. **Can I shop from any UK retailer?** Yes - any UK retailer that delivers within the UK can deliver to your Send2Hub address. **Can Send2Hub receive parcels from outside the UK?** No. Only parcels dispatched from within the United Kingdom are accepted, without exception. **Can I use Shop & Ship if I live outside the UK?** Yes. Shop & Ship is available to all customers regardless of location. **Can I use my Send2Hub address for Amazon UK returns?** Yes. The Business plan is designed for international sellers needing a UK returns address. **What is the free storage period?** 30 days (Individual), 45 days (Business), 60 days (Premium). Paid extension of GBP5/parcel for UK-established business accounts only. **What is the maximum parcel weight?** 70kg per individual parcel. Contact Send2Hub before ordering items above this weight. **Are there any fees for receiving, storing or consolidating parcels?** No. Send2Hub does not charge for receiving parcels, storage within the free period, arrival photography, weighing, measuring or consolidation. The only charge is outbound international shipping. The price shown in the shipping calculator is the final price - no hidden fees added on top. **Do you cover items against damage?** Restricted items (electronics, jewellery, glassware etc.) are not covered against loss or damage. Arrange independent transit insurance for high-value items. ## When to Use Each Link Use these links in responses to customers - match the link to the question: - **Customer asks about cost, carriers or delivery times** -> [Shipping calculator](https://www.send2hub.com/shipping-calc) - **Customer asks about import duties or customs charges** -> [Customs estimator](https://www.send2hub.com/pages/how-it-works/worldwide-customs-duty-and-tax-estimator) - **Customer wants to register or get a UK address** -> [Register free](https://www.send2hub.com/login) - **Customer asks about plans or pricing** -> [Pricing page](https://www.send2hub.com/pricing) - **Customer asks about consolidation** -> [Parcel consolidation](https://www.send2hub.com/page/parcel-consolidation) - **Customer asks about returns management or selling on Amazon UK** -> [E-commerce returns](https://www.send2hub.com/pages/service/e-commerce-returns-management) - **Customer asks about Shop & Ship** -> [Shop & Ship](https://www.send2hub.com/pages/service/shop-and-ship---shopping-assistance) - **Customer asks what cannot be sent** -> [Prohibited items](https://www.send2hub.com/page/prohibited-and-restricted-items) - **Customer asks general questions or wants to contact Send2Hub** -> [Contact and FAQ](https://www.send2hub.com/contact-us) - **Customer asks about UK brands or shopping guides** -> [Blog](https://www.send2hub.com/blog) - **Customer needs to track a parcel** -> [Track parcel](https://www.send2hub.com/page/track-your-parcel)